Adding/Removing Advanced Plus Endpoint Licenses and ACD Group User Licenses
NOTE – This KB is only relevant to customers using Analytics Advanced Plus Licenses
When a customer is using Analytics Advanced Plus, Endpoints must be manually assigned in order to monitor users and groups.
Applying […]
iPECS Cloud – How to upload speed dials
Yes you can upload speed dials to the Cloud in excel format.
In the company directory tab click upload.
iPECS Cloud – Changing Reseller Login Details
To change your log in details for the Cloud – log into your portal, navigate to account management,
click modify and from there you will be able to change your log in email and password – click […]
iPECS Cloud – Fax Bridge
Fax Bridge allows you to set a time that the line will wait to detect fax before the call is transferred to the user.
If fax is detected then the call is rerouted to the fax destination set.
iPECS Cloud – Call Recording Groups
Call Recording groups can now be configured, this will allow restricted access to multiple users call recordings from the customer manager portal.
This will allow team leaders or managers to have access to only certain users call recordings.
Shared Line Sending Specific CLI
On the cloud platform it is possible to send specific CLIs using shared line keys.
After creating a shared line, click on the 
icon to open the shared line settings.
Within this window, set the outgoing […]
iPECS Cloud – Setting up a Pickup Group
To set up a pickup group
Log into the Customer Portal and navigate to Call Manager, then to group settings and then to pickup group.
Click add and you will be able to set a […]
iPECS Cloud – Changing Day / Night Mode from Handset
iPECS Cloud – Setting up Call Barring
To set up Call Barring – log into the Customer Portal and navigate to call barring under the company dropdown.
From here you can add a name to the profile and what schedule you would like it […]
Converting Single Client User to Multi-Client User
On the Cloud Platform it is possible to convert a single client user to a multi-client if you now require the user to have the same extension number for multiple devices.
