How to Set Up to Enable iCALL to Report on AA Stats
Data Centre Security Conformity
| Asset Name | Description | Download |
| Telehouse North London | THN2 Conformity Document | |
| Amito DC Reading | Amito DC Conformity Document | |
| Information Security Policy | Information Security Policy Document | Download [.pdf file] |
If you require any additional information please get in touch.
Call Recording Tone or Greeting on ACR and ODR
You can enable a tone or greeting every time a call recording starts.
Under System Tone and Timers, go to Call Recording.
Here you can enter the ACR tone to Use to use the call recording […]
V6, iPECS ONE V4, Analytics V4 Feature Overview
Please find attached two documents that discuss iPECS Cloud V6, iPECS ONE V4, Analytics V4 Feature Overview:
1.) iPECS Cloud V6, iPECS ONE V4 – Click Here
2.) Analytics V4 – Click Here
Using Call Back, Call Wait, Camp On and other Features
To set up a call back, call wait or call wait on a user, you need to go to User > User Setup > select a user then click on Service.
On Service, you can select […]
Vtech S2415W Setup
🔴⚠️ Please note this phone cannot transfer calls or be transferred ⚠️🔴
🔴⚠️ It also doesn’t support being able to hear music on hold either ⚠️🔴
We can only support the registration of a 3rd party SIP device on Cloud.
Grandstream WP810 Setup
Please note, we can only support registration on any 3rd party SIP device.
Browse to the GUI of the phone and go to Accounts > Account 1 > General Settings:
First activate the line setting it to Yes.
Then under SIP […]
Displaying Specific CLI on Inbound Calls
To display a specific number on inbound calls, regardless of the original number calling in, there is a workaround using a shared line.
This workaround could be used for devices that cannot pass alpha tagging, like an IP DECT, so […]
Setting up BLF for Yealinks (Single Client or Multi-Client)
IMPORTANT NOTE – The steps listed in this Knowledgebase are only supported on the following models using the specific firmware versions shown:
– Yealink T31G (Firmware Version 124.86.0.40)
– Yealink T33G (Firmware Version 124.86.0.40)
– […]
Group Name and DDI Alpha Tag Display Priority
When the phones in a group are ringing, the group name is displayed on the phone instead of the DDI Alpha Tag.
This is related to the transfer type of the AA.
With Screened Transfer, the group […]
